Answering service software

Right here. Specialty simplifies the answering service experience with streamlined software for managing inbound communications. SAS gives you the power to update answers to any frequently asked questions and to view your script anytime.

Control how our operators respond, and make changes on the fly. You can change the answers our operators give to customer questions with just one click. Update the answer. Click save. View the script our operators are using to interact with your customers. Script changes are as easy as contacting SAS. Your changes will be updated right here for you to review.

SAS simplifies your outsourcing experience by giving you access to our free appointment calendar. See your schedule, change business hours, add appointments, and more. Get a quick peek at how many appointments you have scheduled for any given day. One click to find out name, appointment time, and the call the appointment originated from. Tell us when to schedule your next appointment. Same day. Next day. Update their phone numbers, email addresses, and their schedules. Are we patching the call?

Emailing your staff? Receive your messages or your faxes via email so you can respond to your customers no matter where you are. Transcription of your voicemails helps you manage your business and respond to messages faster.

Sample outgoing greeting, free customization and free professional recording provided. Please leave a detailed message after the tone and a member of our staff will return your call as soon as possible.

Thank you! The Direct Messaging program gives you a simple yet powerful single voice mailbox. Any callers to your Direct Messaging program will hear a professionally-recorded greeting that prompts them to leave a message. When they do, you receive a copy of that message via email, with both the sound file and the text transcription of the message.

Your Direct Messaging program may also be used as a fax-to-email mailbox, letting you use the number we provide for you as a business fax number, able to receive your faxes as PDFs delivered straight to your email. You can also send faxes through our web interface or our mobile app, making it easy to manage your faxes from anywhere. The perfect single businessperson solution.

One mailbox that can transfer your callers to any phone of yours along with taking and transcribing voicemail. Answer calls at home or on the road, wherever and whenever you need to. Please hold while your call is being transferred. If no one is available to answer, the caller hears the following. The Direct Executive program gives you a single mailbox that can efficiently handle all your calls. Callers hear a professionally recorded greeting introducing your company, and then the caller is transferred out to speak to you live.

Calls can be transferred to a land line, a cell phone, or a VOIP phone number, sequentially or simultaneously, so you can take calls no matter where you are. If you are unable to take the call live at that time, the caller then goes to your voice mailbox, and you receive a copy of their message via email, containing both the sound file and the text transcription.

You can also use your Direct Executive program as a fax-to-email mailbox, giving you the capability of handling your calls, your messages, and your faxes all under one phone number. You can use a new toll-free or local phone number from AccessDirect, or use your existing business number. Try out our Direct Executive program today!

Managing your business communications has never been simpler or easier. The ideal small business solution. Present callers with a list of extensions for individual people or departments quickly and easily. Connect your whole team under one number whether your employees are in the same office or working remotely.

Please choose from one of the following options to route your call. SAS can manage all of your business communication so you can do more. Schedule a free demo to learn how you can increase customer satisfaction with the best answering service.

No sign-up necessary. Control where messages are sent. Listen to and monitor the virtual receptionists answering your phone calls. First Name. Last Name. Email Address.