For example, type ping The results should be something like this:. Reply from Ping statistics for If you see results like this and are getting a reply, then you have a connection to your Wi-Fi router, so there might be a problem with your modem or ISP.
Contact your ISP or check online on another device if you can to see if there's a service outage. If the results of the ping test indicate that you are not getting a reply from the router, try connecting your PC directly to your modem by using an Ethernet cable if you can.
If you can connect to the internet using an Ethernet cable, it confirms the connection problem is due to the Wi-Fi router. Make sure you've installed the latest firmware and see the documentation for your router. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:. Type netsh winsock reset and select Enter. Type netsh int ip reset and select Enter. Uninstall the network adapter driver and restart.
Windows will automatically install the latest driver. Consider this approach if your network connection stopped working properly after a recent update. Before uninstalling, make sure you have drivers available as a backup.
Select Search on the taskbar, type Device Manager , and then select Device Manager from the list of results. Expand Network adapters , and locate the network adapter for your device. After your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling.
Check if your network adapter is compatible with the latest Windows Update. If you lost your network connection immediately after upgrading to or updating Windows 11, it's possible that the current driver for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:. Select the Start button, then enter settings. If uninstalling the most recent update restores your network connection, check to see if an updated driver is available:.
To learn how to hide updates, see Hide Windows Updates or driver updates. If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select the Start button, then enter settings. Using network reset should be the last step you try.
This can help solve connection problems you might have after upgrading from Windows 10 to Windows It can also help to fix the problem where you can connect to the internet, but can't connect to shared network drives. Network reset removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.
Network reset might set each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure.
Under Network profile type , select Private. Wi-Fi adapter manufacturers might have different advanced settings you can change based on your network environment or connection preferences. In Device Manager, select Network adapters , and then double-click the network adapter name. Select the Advanced tab and look for a Wireless Mode setting. Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network.
These settings include the network security type, key, network name SSID , and so on. To fix this, remove or "forget" the network connection, then reconnect to the network.
When you forget a network connection, it removes the Wi-Fi network profile from your PC. Select Wi-Fi , then select Manage known networks. Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the network to renew the network connection.
For more info, see Wi-Fi problems and your home layout. There may be additional troubleshooting steps you can try, depending on which symptoms you're having. To view these steps, check out Wi-Fi connection icons and what they mean.
Setting up a wireless network. How to find your wireless network password. Analyze the wireless network report. Wi-Fi tools and apps. Make a Wi-Fi network public or private in Windows. Afterwards, see if a Wi-Fi network you recognize and trust appears in the list of networks. Under Change your network settings , select Network troubleshooter. It will tell you basically what is wrong in the network connection but if you want more detailed information, you can check the Event Viewer.
Firewalls are used to filter inbound and outbound network connections. Of course if the firewall is out on our LAN that is beyond the scope of this article. As for firewalls on your local Vista computer, you can even have more than one but the first one if you installed a 3rd party firewall.
However, the first thing that you want to check is the Windows Vista Firewall that is installed and enabled by default. It is unlikely that the Vista Firewall is blocking all network access. It is more likely that it is blocking just certain inbound or outbound network connections for specific applications.
While it is risky on a public shared network to disable your firewall, one of the first things that I usually do when I get to this point is to just turn off the Vista Firewall to see if your problem is resolved. If it is, you can re-enable the Vista Firewall and then troubleshoot it to determine what port you need to allow your network traffic through. At this point, you can view its status.
Figure 7: Checking the Windows Firewall. We can see that the Windows Firewall is enabled and that means that inbound connections that do not have an exception will be blocked. We can see that we should get a notification when a program is blocked. To try disabling the firewall or creating an exception, click Change Settings and you will see this:. Figure 8: Changing Windows Firewall Settings. Besides the Windows Firewall, if you are having trouble accessing computers on your local network, you need to check your Network Discovery settings.
Check your settings for things like Network Discovery, File Sharing, and others. Windows Zero Connect was no help either. Any ideas? As many things can contribute to wireless connection issues, the most commoon items I found that causes wireless problems are:. One of the most common sources of wireless connection problems is interference operating at the same frequency as cordless phones, baby monitor, etc….
If you are running a firewall make sure it's not blocking access to the router. If it is, enable it so Vista can see it.
XP and Vista are not the same. If you had a wireless card that used to work on XP and now it won't work on Vista, it may be incompatible with Vista driver only works on XP. Try using a different adapter. I fixed it!
Thanks for the tips. I had pretty much checked all this but it inspired me to run a step-by-step systematic diagnostic of my own. Maybe this will help someone else. I connected the laptop to the router with a hard LAN cable so I could maintain control of the router while troubleshooting the wireless connection. First I disabled all firewalls to confirm that there was no interference, which there wasn't. Then I took the router down to an unencrypted basic state to confirm it would connect via the wireless adapter, which it would.
I then turned back on the Norton Internet Security firewalls, and connectivity was still good. I then increased encryption on the router one step at a time, matching the settings on the wireless network properties.
I went to WEP with a hexadecimal key, and got good connectivity. I then increased to digit WEP and reestablished a good connection. I then went to WPA personal successfully. The frustrating thing was, aside from the time I spent figuring this out, was that nowhere did I see this idea of step-by-step increases in encryption or suggestions to reduce it.
No user guides, no help pages, not the manufacturer. The best help was this forum and the Linksys router guide I downloaded. Thank you. I have solved my problem and hopefully someone else will benefit from my experience. That's great news! The valuable information you provided, should help out a lot more Vista users with wireless network problems.
As you experienced, sometimes it just takes a little more digging to solve these pesky problems. I have a desktop running XP and a laptop running Vista. The desktop is wired to the Netgear router and the laptop connects wirelessly to the router. The two computers share a printer and this works too. It all works but when I click on the little icons on the Vista laptop to see what wireless networks are available, there appears to be two.
The other says it is an un-named and unsecure network. There is nothing I can do to connect to this unnamed network. If I turn off the wireless operation of my router, both these apparent networks dissappear. I have WEP security enabled.
What is going on? What is this second network? And can I get rid of it. It must be coming from my router I guess. More than likely the 2nd network is from your neighbor and somehow your Netgear router is picking it up. When I see odd things like that on my Network, I know it's time to change all security settings on the router…you may want to do the same thing.
Nope, I do not believe is not a neighbour. I do see other networks, but this unsecure un-named one dissappears if I turn off the wireless operation of my router. Surely that means it is something to do with my router. Any external network should still show up on the laptop shouldn't it? I think it's the remnant of when you had your network up before.
I found that when I changed the name of my network, the old name stayed as a viable option to select — even though the router was no longer transmitting that name. Try turning on broadcast mode again until you have everything solved.
Change the name to something else so you can tell which is which, and use WPA. Then, if you find an old network that isn't "real" anymore, delete it by using the REMOVE option when you have all available networks showing.
Ken Croft — look like you are not the only Netgear user who has encountered this. Disabling SSID broadcast only disables broadcasting the name. The network will still be announced but no one will be able to connect to it. Looks like you may not need to worry about it.
Many thanks to you all. This was very helpful to know that I am not alone and that it is just a quirk of the Netgear router. Just one more though, for Steve. Presumably this is in a menu somewhere in Vista? Thanks again Ken. Select Manage Wireless Networks. All the networks will be displayed — those your computer's wireless can see, and those it has ever chosen before such as hotels or airports, in case it ever sees them again. Select the network that you no longer want.
The Change Adapter button becomes the Remove button green minus sign , available to be selected. Select Remove. That network is removed from the list of available networks.
Good luck. My laptop detects the D-Link router when I open "select a newtwork to connect to",but shows a red cross. It then tells me that the security settings in Vista do not match those for D-link. Any ideas. If you do, then you will need to configure the wireless adapter with the encryption settings on your laptop. I'm not sure if this is a similar issue.
No issues connecting with unsecure networks. My problem is I can't access the internet if there is a security password requirement. I never am prompted to enter the Network key. Something is probably set wrong on my system but I can't find a setting to force a password prompt if there is a secure access point. Please, someone, help. At first I was able to "connect" but with limited access meaning no internet connection … I then disabled my router security and retried — I was then able to connect with no problem.
Or you can open Network and Sharing center select Manage Wireless Networks from left pane , right click on the Network, select properties and check the box to Connect Automatically. What do I do when the connect to a network says "the settings saved on this computer for the network do not match the requirements of the network. I have an issue with Vistas' wireless network settings. I have to continually connect to the router manually. I have the same issue as Steve. Everytime I boot my laptop, I need to specify the network name, the security key and the type of encryption.
Despite checking the 'Start this connection automatically' box, it does not save the settings. Do you have any resource material that covers this type of issue? I find lots of good stuff that covers the opposite hooking a Vista into an XP wireless setup. Thank you for your consideration. Sorry, Vista is neither easier nor more intuitive. To start with, simply by moving every single parameter to somewhere other than where it was, MS has made it harder on everybody.
Then there are the piles of extra things to set, unset, unlock, whatever. Researching to get a new laptop on a secured network that works just fine with two XP laptops, three Linux devices, and a Mac, I have even found suggestions that it takes creating a new entry in the registry.
If MS had spent half the effort on evolving XP, instead of making all new chrome with less functionality, maybe it would have worked better. I don't know if anyone can help me, but I was running XP on my computer until a virus made me wipe the whole thing clean, and Dell gave me the Vista installation CD instead. So I installed Vista, and I am not sure on how to connect to the internet in my apartment. I live with 2 other people, and we have a wireless router in the living room, but somehow my computer is not picking it up.
When I go into the 'Set up connection or network,' there is no option for me to manually add the wireless router. Is there a step that I am missing? Or some form of hardware. Any advice would be helpful. Marisa:…This may not be the solution to your problem….
Do you have any problems connecting to a hard wired router or modem? I was able to connect to our wireless network just fine for months, than the day before i lost connection.
On the other pc, i can stil see the network broadcasting and i can connect to it the laptop refuses to see and connect to it even after the following steps:. Click Start. In the Start Search dialog box, type: cmd, and right-click cmd.
Click Run as administrator. Restart the computer C 2. I have done all that is said and still i cannot see the network nor can I connect to it after manually adding it. I am about ready to light it on fire if that would work, but I still have hope for someone out there to help me. Hi Team I am having problems trying to setup Vista Premium on wireless. I am not sure whether it is a problem with Vista or the wireless router settings.
I tried all other security options and it still doesn't work It picked up automatically by the laptop but it doesn't connect. I also have a problem accessing to internet using my wireless router. My wireless never ask me about the password for a WEP security enabled network, But it never connects neither… How could I insert the password in order to have access to the web? I'using windows vista…. Was i really talking to a ATT rep that i dont know.
I'm able to connect to some unsecured networks neighbors, etc and even to a few that say they are secured poor setting of passwords IMO, since I was able to guess them. Step 9: Install updated WLAN Driver and BIOS If no network connection icon is displayed within 15 to 30 seconds after enabling the wireless network, or if a Windows Device not Found error message displays, the software driver might be missing or corrupt.
You must know the exact model number or product number for your computer. Be sure to select the correct operating system.
Install the updated drivers from external storage device. If the wireless adapter you are using was purchased separately, consult the manufacturer's Web site for the latest software.
Step Verify and update computer security The computer might have become infected with spyware and viruses, which can happen if the firewall or antivirus software is turned off or configured incorrectly. See Resolving and Preventing Viruses on Your Computer for more information on how to protect your computer from these threats. Additionally, make sure that the firewall settings allow you to access the Internet. Refer to your firewall's Help file for more information on its settings.
Step Perform a Microsoft System Restore If the computer was able to connect to the wireless network in the past, but now cannot connect, perform a Microsoft System Restore. If you have completed all the steps and still cannot connect to the wireless network, contact HP for support. Can connect to the wireless network but not to the Internet The computer has been connected to your home wireless network in the past with access to the Internet, but suddenly it cannot connect to the Internet even though it can connect to home wireless network.
Step 1: Make sure that the computer is connected to the right network When the computer detects a wireless network, if it has been connected to that network in the past, it tries to reestablish the connection. However, the connection might not be to the correct network. To determine what network the computer is connected to and to select the network you want, do the following:. Click OK to allow Vista to diagnose the problems and restore the connection.
No error message is displayed and there is no Internet connection:. Step 3: Reset the power to the network router and the ISP or DSL modem When a computer establishes a connection with a router or with the Internet, it uses several IP addresses to manage the communication. Click Start , click the Arrow button , then click Shut Down. Step 4: Verify and update computer security The computer might have become infected with spyware and viruses, which can happen if the firewall or antivirus software is turned off or configured incorrectly.
Step 5: Disconnect from the network and manually re-connect A common problem with a lost connection or poor network connectivity, is accidental connection to the wrong network.
For instance, an interruption in the power to a router or a modem, or even a momentary break in the signal from the ISP. These types of problems can be resolved by disconnecting from the network router and manually reestablishing the connection.
In a few moments, the wireless networks disappear from the display. The information just entered will replace the previous values that are causing the connection problem. After a few moments, a message displays indicating that the computer is Successfully connected to the network.
After the connection occurs, place the mouse pointer over the network icon in the notification area to verify the Name, Speed, Strength, and Status of the connection. If another computer is available, connect it directly to the modem to verify whether it can connect.
If neither computer can connect to the Internet, contact your Internet Service Provider for technical assistance. If one computer can connect but the other cannot connect using a direct connection, the problem is specific to that computer. Skip to Step seven. Step 7: Reset and reconfigure the router If you have installed a new router or made changes to the router settings while trying to fix connection problems, reset the router to its factory settings, Then run the manufacturer set up program to configure the router.
Use the following steps as a general guideline, but see the User Guide for the router for model specific information. The following list provides default IP addresses for several routers. When the home page for the router displays, you might need to type a password to perform configuration tasks. See the User Guide for model specific information.
When you have administrator access to the router, change the router's default name, sometimes called an SSID, to a name that is different from other routers in your area. Enter a network access password, sometimes called a passphrase. Make sure to pick a password that is easy to remember, such as a phone number that you dial often or a phrase that is easy to remember. Step 8: Perform a Microsoft System Restore If the wireless connection worked previously, but now is unable to connect, perform a Microsoft System Restore in Windows Vista to undo configuration settings that have caused connection problems.
Slow or dropped wireless connections Complete the following steps to resolve slow or dropped wireless connections:. Step 1: Move the computer closer to the router A wireless network router has a limited broadcast range. Step 2: Disconnect from the network and manually re-connect A common problem with a lost connection or poor network connectivity, is that the computer is accidently connected to the wrong network. It is also possible to connect to a network that does not actually exist. For instance, an interruption in the power to a router or a modem, or even a momentary break in the signal from the ISP can change IP addresses.
These types of problems can be resolved by disconnecting from the network router and manually reestablishing the connection with the correct password and key index. Step 3: Adjust Windows Vista performance settings Viewing live TV over a wireless connection takes significant processing power.
Live TV can skip drop frames when other software programs are active. Close any open software programs and try viewing again. For even better performance, prevent unwanted software programs from opening with Windows and adjust Windows Vista performance settings. Wireless network is working but you cannot share files with another computer The wireless network is working correctly but you cannot access files on another computer on the network.
The easiest way to share files on your network is to place them in the Public folder. Any file or folder you put in the Public folder is automatically shared with the people connected to your network.
To turn on Public folder sharing, follow these steps:. Step 1: Turn on network discovery and file sharing Turn on Network discovery and file sharing on each computer that you want to access on the network. Click Start , and then click Network. The Network window opens and displays the following message:. Network discovery and file sharing are turned off. Network computers and devices are not visible. Click to change Click the message. In the menu, click Turn on network discovery and file sharing.
After Windows Vista starts, you must repeat this step to access computers on the network. Figure : Network discovery setting.
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