I'm using Windows XP. Balasubramanian S Avast Hello Suman. Sorry for the inconvenience caused. I have sent you the email instructions to get assistance regarding this. Please check for the email on spam or junk folders if the email is not present in the inbox. Balasubramanian S Avast Hello Robert. Do you mean that the removed Trojan threat by AVG comes back again after the system restart?
Whenever you run two antivirus program on the same Operating system there will always be some conflicts and that should be the reason for the abort of Microsoft Safety Scanner. Robert Hunter "Whenever you run two antivirus program on the same Operating system there will always be some conflicts and that should be the reason for the abort of Microsoft Safety Scanner.
That sounds reasonable. Kishore Avast Hello Robert. Thank you for replying us back. Thanks to both of you. Hariharkumar Lakshmi Avast Hi Robert , I will help you with the issue, has the virus been completely remover? Do you still get Trojan Horse Generic. It seems pretty darn coincidental that it popped up on the same day as everyone else - I've been using AVG for years. Again, I did not get multiple notifications and I did not get a 'Secured' status in my scan.
Let me know - thanks! Avinash Avast Hello John. Thank you for contacting. From your description, it is pretty sure it is the same pop up you have received.
As informed earlier on this thread, this issue is going to be fixed in the next update. John Turner Uh We're talking about a Trojan here - I'd hope for something a bit more reassuring from a company such as AVG. Can you "escalate my concern to the senior level" and see what they say? I then immediately ran Micro Trend's HouseCall and it came back with several infections, including a Trojan!
Balasubramanian S Avast Hello John, For your information, all the security program provider companies will differ in their virus definitions database. So some. For your case, if you are getting a popup from AVG as Trojan detected whenever you open the web browser then as explained earlier, this is the false positive which is confirmed by our developers team and the fix for this bug will be in our next update.
Please feel free to contact us should you need any assistance. John Turner Thanks. I did know that databases can be different, but in the case of a Trojan rated as High Priority hazard by Micro Trend I guess I thought there'd be more consistency given the supposed severity of the threat. The MT scan aside, the Trojan seems to have now disappeared and has not re-appeared when launching my broswer or at any other time.
Aravind Gnanamurthy Avast Hello John, I understand how something like this can really try your patience. Not to worry, it will be fixed in the upcoming update. Attached logs won't be reviewed.
Please, observe following rules: Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer. If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest. Never run more than one scan at a time. Keep updating me regarding your computer behavior, good, or bad. The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know. If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me. Malwarebytes Anti-Malware Trial 1. Sandbox PUP. Note: multiple IFEO entries found. Please refer to Attach. IFEO: bitguard. Hello, sorry for the late response How do I get the information of the file name and location in Avg?
The other reports will be posted shortly but just to update you on how my computer is functioning: its doing really well, nothing has gone wrong so far and avg has stopped detecting the trojan horse virus. Drive 0 Scanning MBR on drive Close any open browsers. Very Important! Temporarily disable your anti-virus and any anti-malware real-time protection before performing a scan.
They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
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